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Blizzard respond to concerns over a recent bout of Diablo III account hijackings

Since the launch of the widely anticipated Diablo III we have seen reports reports of accounts getting hijacked, including an account belonging to Eurogamers writer Christian Donlan.

Blizzard have responded by encouraging users to use the Authenticators to try and reduce the risk of accounts being compromised. Blizzard community manager Stephanie Johnson said the physical Authenticator and the Mobile Authenticator (for iPhone and Android) "continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them."

I personally use a Authenticator and haven’t had any account or a security issue other than momentarily misplacing it – but it is usually found shortly after a quick rummage around the house.

Blizzard have also launched a new service called SMS Protect a service that allows you to use your mobile phone to unlock a locked account, recover your account name, approve a password reset, or remove a lost Authenticator.

To configure this service simply log into your Account Management page. Navigate to Security Options and click SMS Protect. You will then be walked through the setup process.  More information here:

Some people feel that Blizzard are holding the gamers themselves responsible for the account compromises because they aren’t using the authenticator. A slightly backwards mentality in my opinion. Almost like my mother telling me I wouldn’t have gotten mugged if I’d have taken self-defence classes.

Although Blizzard has assured their users that they do have “other measures” in place to protect accounts