COVID-19 INFORMATION: We're still delivering online orders. Order before 17:00 for priority despatch. Click here for details.

COVID-19 Service Update

CCL service updates regarding the ongoing COVID-19 outbreak.

Last updated on 03/08/2020

Contact Centre - updated 3rd August 2020

Status - Normal Operation

In these difficult times we are minimising the number of staff that need to be in the work place as much as possible and in order to prioritise despatching of orders in what is a very busy time, we have re-tasked some of our telephone staff onto despatch.

Our phone lines are back to normal operating hours of between 09:00AM and 05:30PM, Monday - Friday. We are fully engaged on email and live chat, so if you do need to contact us, you can still do so via email and live chat.

We thank you for your understanding at this difficult time. We are, of course, prioritising getting your orders out on-time whilst allowing as many staff as possible to work safely from home.

Leeds/Bradford Showroom - updated 27th July 2020

Status - Very Limited Operation

In line with the latest Government guidance, we have closed our Leeds/Bradford showroom for SALES until further notice to reduce the risk to our customers and staff. We are still delivering online orders.

 

Returns via our showroom

From Monday 27th July, customers will be able to use our Returns Drop-off Service at our showroom. 

 

Please read the below carefully to avoid disappointment and wasted journeys:

Returns Drop-off Service will only operate Monday-Friday 9:00AM to 5:30PM

- Customers must raise an RMA with our contact centre staff prior to using the Returns Drop-off Service

- Customers should wear masks

- RMAs will not be processed while you wait

- We will not be offering technical or sales support, the service is drop-off at the door only

- Returned items will be quarantined for 72 hours after receipt

 

For all other enquiries, please see our contact us page where you can find contact details for all other departments.

Online Delivery Orders - updated 3rd August 2020

Orders for delivery will continue as normal. We are working as quickly as we can to get your orders out to you, although there is the possibility of delays on some deliveries.

Our delivery cut-off times are as follows:

- Royal Mail cut-off for orders is 04:30PM

- DPD cut-off for orders is 05:00PM

- Saturday cut-off for orders is 02:30PM

 

Please note that DPD is no longer offering the Ship-to-Shop service, where parcels are delivered to local shops instead of your home or work address. We have temporarily switched this delivery option off.

We have also temporarily switched off the Post Office Local Collect service.

Royal Mail are seeing an unprecedented number of parcels and due to the challenges at the current time are struggling to deliver as promptly as usual in some areas which may result in some deliveries are taking longer than normal.

Returns - updated 27th July 2020

Customers who need to return a product can do so through our postal returns system.

All customer returns and RMAs will be quarantined for at least 72 hours before processing as a health and safety precaution. As such, please expect a delay on processing a return.

 

Returns via our showroom

From Monday 27th July, customers will be able to use our Returns Drop-off Service at our showroom. 

 

Please read the below carefully to avoid disappointment and wasted journeys:

Returns Drop-off Service will only operate Monday-Friday 9:00AM  to 5:30PM

- Customers must raise an RMA with our contact centre staff prior to using the Returns Drop-off Service

- Customers should wear masks

- RMAs will not be processed while you wait

- We will not be offering technical or sales support, the service is drop-off at the door only

- Returned items will be quarantined for 72 hours after receipt

System Build / System Repairs - updated 27th July 2020

Our build times are likely to be a little longer than usual during the COVID-19 pandemic. We have some staff who are vulnerable and unable to work and others who are required to self-isolate as a precaution.

Where it is possible, we also have as many employees as we can working from home to protect them. All said we are functioning as normal and working well, we simply wish to advise that lead times may be a little longer than usual.

Some system repairs are also affected by a slightly longer turnaround.

MendIT warranty repairs

Due to the limited amount of staff as a result of COVID-19 restrictions and guidelines, MendIT warranty repairs have extended their lead times. Currently, system repairs can take between 3-4 weeks.

Please note that there is an exceptionally high demand for computer equipment which allows people to work from home. This may cause unexpected delays; however, our team is working hard to ensure all orders are fulfilled. Thank you for your patience and understanding during this time.

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Keep safe everyone!