We have experienced an overwhelming amount of orders in a very short period of time for the newly launched GeForce RTX 30 Series graphics cards. As a result, some orders will have been affected by limited stock allocations, please see below for more details.
Which orders are affected?
Orders placed for GeForce RTX 3080 on 17-09-2020
What is the situation now?
We have your order. It has its place in a strict queue. We will fulfil orders on a first come first served basis. We are working hard to secure more stock. We have some coming, but still won’t have enough for the full demand in the next wave. We are close contact with the card manufacturers and Nvidia with the aim of getting as much stock as possible. We will advise on your position in the queue and give regularly updates on the supply situation by email each week.
Why did we oversell?
Even though our website checks stock levels close to real-time, the unprecedented nature of the launch meant that our system received more orders than it could process, resulting in stock being oversold. It can take up to a minute for an order to be processed and stock levels updated and during the peak of the launch we were getting hundreds of orders per minute. Unfortunately, this means some orders will not have stock allocated.
I have a confirmation email, will I get my order?
We are working hard to process orders to ensure available stock is allocated on a "first come, first served" basis. Unfortunately, only some orders can be fulfilled from current stock even though at the time of placing the order the stock showed as available. This would never normally happen but at one point we had over 100,000 visitors to the site and receiving hundreds of orders per minute. We are working closely with NVIDIA and the card manufacturers and in the coming weeks we will have more stock available.
If I keep my order on but I paid for express shipping which now isn’t going to happen can I have my shipping refunded?
Yes, if you have kept your order on and if you had paid for carriage we will refund your carriage prior to shipping your order.
Can I cancel my order and get a full refund?
Absolutely! We are working to ensure that customers who wish to cancel their orders can receive a refund as quickly as possible. However, due to the high demand for this product, stock will be in very short supply across all retailers, you may choose to keep your order open and await our next allocation instead.
Please accept our most sincere apologies; we do understand how disappointing and frustrating this is.
