Vacancies

Customer Service Representative

Job Summary

CUSTOMER SERVICES REPRESENTATIVE 

37.5 hours weekly across various shifts plus weekend rota 

• 8.00 -16.30 

• 9.00- 17.30 

• 11.30- 20.00 

 

ABOUT US 

Chillblast is the highest award-winning PC manufacturer in the UK and current PC Pro 'Best PC Manufacturer'. We have a reputation for building high-end bespoke PCs using the latest technology from the likes of Nvidia and AMD. Our specialism is in designing bespoke, water-cooled units that perform better than any of the others out there. We are proud of our reputation for quality and cutting-edge designs, and you will be a key part of delivering this. 

Based in Tong, Bradford, we’ve been serving tech enthusiasts and businesses since 1995. Our Customer Service Team is integral to our business, ensuring each customer receives an excellent level of service and returns to Chillblast time after time.  

 

JOB SUMMARY 

We are looking for an experienced and proactive Customer Service Representative to join our CS Team. 

This is an exciting role, requiring commercial awareness and a commitment to maintaining continuous improvement across the team. 

 

DUTIES AND RESPONSIBILITIES: 

• Working within a team of Customer Service Advisors to ensure an excellent standard of service is provided and maintained. 

• Liaising with customer via phone, email and live chat. 

• Adhering to strict quality standards for call handing, emails, and tickets. 

• Processing customer quotations, orders and order confirmations within agreed timescales. 

• Identifying, recommending, and implementing improvements to processes in order to increase efficiency. 

• Fixing short/incompatible orders. 

• Dealing with finance related issues. 

 

 

 

SKILLS AND EXPERIENCE 

We need a highly motivated individual who will relish the challenge of working within a variety of functions within the Customer Service team and help us to move to the next level.  We’d love to hear from you, if you have the following skills and experience 

• Proven experience of working within a commercial Customer Service Team in a customer driven industry. 

• Analytical and commercial approach. 

• Strong people and interpersonal skills. 

• The ability to solve problems and make decisions quickly and efficiently. 

• Ability to adapt to our ever-changing environment and reacting quickly to meet challenges. 

• Hard working with a can-do attitude. 

• Excellent time management skills 

• Ideally, the candidate should have knowledge of PC hardware, architecture, and peripherals. 

How to Apply

If you would like to apply for this role please send your CV, along with a covering letter to Joanner@chillblast.com.

Field PC Engineer with MendIT

Full Time, Monday - Friday

Job Summary

MendIT Computer Repairs is seeking an experienced and skilled Field PC Engineer to join our team. The ideal candidate will have expertise in diagnosing and repairing PCs, laptops, and gaming systems, with a deep understanding of high-end gaming components and configurations. As a Field PC Engineer, you will be responsible for providing exceptional technical support directly at client locations, ensuring fast and effective solutions to a wide range of hardware and software issues. This role does involve overnight stays at hotels at various locations throughout the mainland UK.

Key Responsibilities:

• Diagnose, repair, and upgrade a variety of devices, including PCs, laptops, gaming computers,   and custom-built systems.
• Troubleshoot hardware issues such as motherboard, CPU, RAM, GPU, and power supply problems.
• Perform software installations, operating system troubleshooting, virus removal, and data recovery.
• Configure and optimize high-end gaming systems and components, including liquid cooling, overclocking, and gaming peripherals.
• Install and configure gaming software, drivers, and system updates.
• Provide professional and clear communication with clients, explaining technical issues and repairs in a customer-friendly manner.
• Ensure timely completion of service calls and follow-up on any further technical requirements.
• Maintain up-to-date knowledge of the latest technology trends and gaming components.
• Adhere to MendIT Computer Repairs’ quality standards and ensure client satisfaction.

Skills and Qualifications:

• Proven experience as a PC engineer, field technician, or similar role.
• Extensive knowledge of high-end gaming systems, hardware components, and peripherals.
• Strong problem-solving skills with the ability to diagnose and resolve hardware and software issues quickly.
• Experience with Windows operating systems; knowledge of Linux and macOS is a plus.
• Familiarity with custom PC builds, gaming rigs, and overclocking procedures.
• Excellent customer service skills and the ability to explain complex technical information in an easy-to-understand way.
• Ability to work independently and manage multiple onsite calls per day.
• Valid driver’s license (Vehicle provided)

Preferred Qualifications:

• Previous experience working with gaming hardware brands like NVIDIA, AMD, Corsair, etc.
• Knowledge of networking, routers, and Wi-Fi troubleshooting.

Benefits:

• Competitive salary based on experience.
• Company vehicle and fuel card for onsite visits.
• Opportunities for career growth and professional development.
• Access to the latest tools and gaming technology for testing and repairs.
   

How to Apply

If you would like to apply for this role please send your CV, along with a covering letter to n.spence@mendit.com.