HP Care Pack services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain TCO. And they offer you coverage options for all key IT areas.
Main Features
- HP 2 Year Pick-Up and Return Hardware Support for Notebooks
- Remote problem diagnosis and support - HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
- Repair center services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials
- Pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility
- Return shipment - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment
- Repair centre services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair centre provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials
- Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays
