HP Care Pack services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain TCO. And they offer you coverage options for all key IT areas.
Main Features
- Direct contact with HP Response Center engineers via telephone or electronic communication for assistance
- Receive assistance in trouble-shooting problems and setting configuration parameters
- Complete HP and selected third-party software product and documentation updates are available to your system manager
- Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more
- Extend your hardware warranty coverage for key systems and devices
- Obtain easy-to-buy, easy-to-use extended warranty services
- Improve hardware performance and uptime
- Increase the return on your HP and multi-vendor hardware investments
- Enjoy consistent service coverage across geographically dispersed sites
