Important Update: Industrial Action at Royal Mail causing delays to collections and deliveries. Click here for more details.

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Important Update: Industrial Action at Royal Mail causing delays to collections and deliveries. Click here for more details.

CCL Service Updates

Service information during the COVID-19 pandemic

Last updated on 13/08/2021

Welcome to our Service Updates. Information is provided here about each aspect of the business and how it is running during the COVID-19 pandemic, to give you a better idea of any potential issues or delays that could occur.

Important Notice regarding our Showroom, Collection Point and Tech Counter

We are enhancing our e-commerce business and alongside this are making a significant investment to modernise our Bradford site.

In order that we can continue business as usual we are closing the site to the general public from Tuesday 17th August.

We are increasing delivery options to make sure that customers have minimal impact and those living within a ten mile radius will be receiving details of how to claim free delivery.

For all customers, returns details are available on our website at the following link:-

Returns - updated 13th August 2021

Status - Normal Operation

Postal returns

Customers who need to return a product can do so through our postal returns system.

All customer returns and RMAs will be quarantined for at least 72 hours before processing as a health and safety precaution. As such, please expect a delay on processing a return.

Please note, Returns cannot be dropped off at our offices. All returns must go through our postal returns system.

Delivery Orders - updated 13th August 2021

Status - Normal Operation

Orders for delivery will continue as normal. We are working as quickly as we can to get your orders out to you, although there is the possibility of delays on some deliveries.

Our delivery cut-off times are as follows:

- Royal Mail cut-off for orders is 16:30

- DPD cut-off for orders is 17:00

Royal Mail are seeing an unprecedented number of parcels and due to the challenges at the current time are struggling to deliver as promptly as usual in some areas which may result in some deliveries are taking longer than normal.

Contact Centre - updated 19th April 2021

Status - Normal Operation

Our phone lines are currently operating normally. We are also fully engaged on email and live chat if you prefer to contact us that way. 

System Build / System Repairs - updated 19th April 2021

Status - Normal Operation

Our build times are a little longer than usual during the COVID-19 pandemic. We have some staff who are vulnerable and unable to work and others who are required to self-isolate as a precaution.

Where it is possible, we also have as many employees as we can working from home to protect them. All said we are functioning as normal and working well, we simply wish to advise that lead times may be a little longer than usual.

Some system repairs are also affected by a slightly longer turnaround.

MendIT warranty repairs

Due to the limited amount of staff as a result of COVID-19 restrictions and guidelines, MendIT warranty repairs have extended their lead times. Currently, system repairs can take between 3-4 weeks.

Please note that there is an exceptionally high demand for computer equipment which allows people to work from home. This may cause unexpected delays; however, our team is working hard to ensure all orders are fulfilled. Thank you for your patience and understanding during this time.

You can follow us on Facebook or Twitter where we will share the latest information.

Keep safe everyone!