Square Enix have announced that they have suspended digtal sales of the newly re-released Final Fantasy XIV : A Realm Reborn. The reason for the suspension as noted in a post on their official Facebook page is because of the overwhelming amount of people trying to play, which unfortunately meant that the servers behind it all are being pushed over capacity resulting in long delays for players to get in.
Square Enix are prioritising the quality of service for players that have already purchased the game, however during this time, they are also placing restrictions on character creation on certain servers, which means that certain functionality will be limited to players who are trying to log in.
As with most MMORPG launches, this is not too uncommon a scenario, as you can only plan so well. Similar issues plagued both Guild Wars 2 and Diablo 3 upon release with the demand on the servers being just too much for them to handle. The main issue for the players I am sure, will be how quick Square Enix can resolve the issue and have more capacity added to cope to allow them to play the game they have spent their hard earned cash on.
For Square Enix there has been a number of vociferous complaints about the issues, a large amount of which are posted on the Facebook page, with claims that because of the number of people who played the Beta, Square Enix should have been better placed to prepare for the required amount of players.
Players can keep an eye on the latest server news at https://twitter.com/ffxiv_news_en
The full statement is below :
Announcing Server Enhancements and the Temporary Suspension of Digital Download Sales
We would like to thank you for your continued support of FINAL FANTASY XIV: A Realm Reborn.
Since the start of early access on Saturday, August 24th, an enormous amount of users have been logging in to the game. As such, the number of users logging in has been increasing at a rate that is much higher than what we had originally anticipated. To ensure that we maintain a quality level of service for everyone, we have been setting restrictions on both the creation of characters as well as adjusting the number of users that are able to log in. We are well aware that these restrictions are a source of frustration for our users who are waiting to play.
To address this matter, we are currently working on introducing new Worlds and enhancing the performance of the login and match making processes on both the Japanese and North American & European data centers. This operation is expected to be completed at the beginning of next week.
Until this operation is complete, we would like to prioritize the quality of service for those who have already purchased the game. Therefore, we are temporarily suspending the sale of the digital download versions of FINAL FANTASY XIV: A Realm Reborn. Once the operation has been completed, the sale of the digital download version will resume.
While the operation is in progress, we will continue to apply restrictions on both the creation of characters and the ability to log into the game. Throughout this time, we will be offering constant updates on the progress of the operation.
We sincerely apologize for any inconvenience this causes our users and humbly request your understanding.