Testimonials

HP Care Pack for Mini/Netbook, Presario Notebook

Accidental Damage, Pick-Up & Return, Hardware Support, 3 year

CCL Code: WAR0140
Mnfr Code:

UM948E

£117.88 inc VAT


HP Care Pack services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your hardware and software investments. They let you choose the support levels that meet your business requirements, from basic to mission-critical. They help you contain TCO. And they offer you coverage options for all key IT areas.

All Supportpacks must be purchased within 180-days of Hardware purchase date with the agreement start date being the Hardware purchase date (and NOT Supportpack purchase date). Supportpack registration should be done within 10-days of its purchase and is a must before receiving any support from HP. HP Supportpack are available from commercial computer resellers. Product numbers ending with A are physical HP Supportpack. Product numbers ending with E are electronic HP Supportpack available through select resellers. Product numbers ending with VV are HP Supportpack available through Select Express. Post-warranty: Product numbers ending with PA are physical HP Supportpack product numbers ending with PE are electronic HP Supportpacks available through select resellers.

Main Features:

  • HP Care Pack Accidental Damage Pick-Up and Return Hardware Support for Notebooks (CPU only)
  • Remote problem diagnosis and support - HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution
  • Repair centre services - For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair centre provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials
  • Pick-up by HP - An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility
  • Return shipment - An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment
  • Standard business hours coverage - Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use extended warranty services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites

Support
  • Type Extended Warranty
  • Services Provided Pick-Up and Return
  • Contract Period 3 Year
  • Service Package Accidental Damage Pick-Up and Return
  • Compatibility Presario Notebook - 2y wty • Presario Notebook • Presario Notebook
Physical
  • Form Factor Warranty
Item Details
  • Manufacturer HP
  • Part Number UM948E
  • Condition New

Do you have you a question about the HP Care Pack for Mini/Netbook, Presario Notebook?

Q: This states accidental damage. If it is damaged beyond repair have, is it replaced with similar spec? Does this cover faulty battery replacement.
Answer by CCL on 9th August 2012
I have spoken with HP who confirm if they are unable to repair the unit it will be replaced on a like for like basis. Unfortunately the battery is not covered by this care pack. ntl
0 customers found this answer helpful.

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