We have a dedicated sales team available to take your order on the phone. Alternatively, we also have a trade counter where you can place an order and collect the goods at the same time.
Q. Why do you have different prices in the trade counter and on your website?
A. Similar to many large retailers, our prices in the trade counter reflect the overheads we incur.
Q. Can I have my order delivered to work?
A. Your first mail order is required to be delivered to the registered cardholders address. Subsequent orders can be delivered to an alternative address.
Q. If I purchase a product over the trade counter and place my second order via the website, can I have the product delivered to an alternative address?
A. For security purposes, your first mail order would be required to be delivered to the registered cardholders address.
Q. How do I change my account details?
A. Simply log into the site and click ‘Update details’. Here you can change your address, phone number, email address etc.
Q. What do I do if I’ve forgotten my password?
A. You can submit a request via our website by clicking on ‘My Account’ and entering your email address.
Q. What do I do if I can’t find what I’m looking for?
A. If you can’t locate a specific product on our website, we have a dedicated telephone sales team that are eager to help. Alternatively, complete the online enquiry form and we´ll respond as soon as possible.
Q. What does retail and OEM mean?
A. A retail packaged product includes all the accessories you need you to get started such as cables and drivers. An OEM product does not come with accessories.
Q. How much do you charge for delivery?
A. Small items from £3.95 + vat and large or multiple items from £7.50 + vat. For further details on our delivery service,
Q. How secure is buying on your website?
A. CCL has taken extensive steps in ensuring that data transmitted by our users cannot be intercepted by unauthorized parties. When you enter your credit/switch card number into the site, theweb site is in secure mode which means that the information you type in will be encoded using the "Secure Socket Layer" system which is used by many reputable online retailers.
For additional peace of mind, if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader charges your card for something that you did not order then the credit card company are equally liable. In practice this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us. For further details, please view our
Security Policy.
Q. What is order tracking?
A. Once an order has been placed, you are able to track its progress with the courier.
Q. When should I expect to receive my order?
A. All orders are generally dispatched by overnight courier for next working day delivery; subject to payment clearance and stock availability. All first orders will be subject to a security check which may delay the order up to 24hrs.
Q. If I place an order on your website, can I amend it later?
A. If your order has already begun to be processed, you can not amend your order.
Q. Can you specify a delivery time?
A. Unfortunately, our delivery service is provided by a third party and therefore we are not able to provide a specific delivery time. However, you can contact the courier once the orders’ been dispatched and ask them for an approximate time of delivery.
Q. Can I view my past orders online?
A. Yes, you can view your previous orders by clicking ‘my orders’ under ‘my account’ and entering your username and password.
Q. What information do you collect and why?
A. We only hold information you provide us when you register and the history of your orders. This enables us to contact you if there are any problems and deliver your order to you.
Q. What happens if I’m not home when the couriers try to deliver my order?
A. If no one is available to sign for the goods, the courier will leave a calling card through your letterbox and the items will be returned to your local depot. On the calling card will be contact information for you local depot and you will need to contact them to arrange for a mutually convenient time for redelivery, or alternatively you may collect the goods from your local depot. Identification is required on collection.
Q. What happens if I receive my order and it’s damaged, something is missing or a wrong item sent?
A. In such cases, please contact Customer Services on 01274 471206 immediately.
If you have any questions that are not answered above or would like further information,
click here to contact the relevant department or alternatively complete the online enquiry form and a member of our team will be happy to help.
