All timed services are expected to be delivered next working day (for orders placed before 5pm).
Citylink Nextday services are expected to be delivered next working day for the majority of UK Mainland & N.Ireland addresses. For remote locations such as Scottish Isles and Outer Scottish Regions delivery may take 2 to 3 days. A signature is required on delivery from someone at the specified address. All items must be checked for damage before signing for the goods. If you are unavailable on the scheduled delivery date, City Link should leave a calling card and take the parcel back to your local depot. The delivery should then be automatically attempted the next day. If delivery is still unsuccessful then your parcel will be held until you contact City Link to rearrange the delivery on a more convenient day. If there’s no one available to take delivery at the address specified you can collect the parcel from your local depot, with 2 forms of identification. If delivery has been unsuccessful after approximately 5 days and City Link has been unable to contact you, the parcel will be returned to CCL.

This service can be used for the delivery of goods under the value of £50 and 500g. Most items are delivered by the next working day although deliveries can take up to 5 working days. If there is no one at the delivery address to accept the parcel, the customer will be carded and the parcel can be collected from local sorting office

Due to the prevalence of credit card fraud all orders placed within the first three months of trading must be delivered to the cardholders registered address. If delivery is required to an alternative address within this period then further address verification checks are required. In this event please contact our accounts department. NB first orders MUST be delivered to the cardholders address irrespective.

Delivery charges and available services are dependant on final destinations. NB Deliveries to Eire and Channel Isles are not currently available via our website. Carriage costs can be obtained by phone - please ask at time of ordering.

• Small / Multiple item orders <2kg = £5.95 + VAT
• Medium / Multiple item orders <10kg = £6.80 + VAT
• Large / Multiple item orders <20kg = £8.50 +VAT
• Additional weight charge over 20kg = 25p/kg
• Systems from £12.50 + VAT
• Some heavy / bulky items may incur further charges – Please contact our sales team for further details.

• Morning/Afternoon from £7.65 + VAT
• Delivery by 11:00 from £10.20 + VAT
• Delivery by 9.30 from £15.31 + VAT

• £4.25 + VAT (£4.99) up to 2kg
• £5.10 + VAT (£5.99) up to 10kg
• From £5.95 + VAT (£6.99) for 11kg to 29kg

• £1.99 + VAT up to 300g
• £2.49 + VAT for 300g to 400g
• £2.99 + VAT for 400g to 500g

You can track the status of your order whilst in transit for all Citylink services and Royal Mail services at the respective websites;

www.city-link.co.uk

Royal Mail

NB Recorded delivery is only tracked at the point of delivery. In the event of non-delivery Royal Mail investigations are only initiated after two weeks have elapsed from the date of posting. For this reason we are unable to offer advanced replacements on any items lost in transit using this service.

We endeavour to ensure that you receive your goods in pristine condition. If you notice that items are missing, damaged or incorrectly delivered, please contact our Customer Services Department as soon as possible and not later than 72 hours after receiving the order on 01274 471206, or alternatively email custservice@cclonline.com.

Our couriers will attempt delivery to the requested address twice. If the second attempt to deliver fails then the goods are returned to the local depot where they are made available to collect. Goods are stored for up to 5 days after which they are returned to CCL.

Following 2 unsuccessful delivery attempts all subsequent attempts will be chargeable at the appropriate rate. If goods are returned to CCL then a non delivery charge of £5 is levied. Redelivery of goods returned to CCL will also be chargeable at the appropriate rate.

Wherever possible we will contact you to ensure delivery is successful, however in the event of us not being able to contact you we will hold returned goods until you have instructed us to re-deliver. In the event of a refund being requested we require written notification by email fax or post.

All deliveries are subject to clearance of funds and stock availability, this combined with the third party nature of courier services means that, whilst we always try to keep to promised delivery dates, occasionally goods may arrive late. Invariably this is to do with factors outside of CCL’s control. For this reason we cannot offer guarantees on delivery dates or accept any liability for losses as a result of late deliveries.